Crescendo, the only AI-Native customer experience solution built to run CX as one unified system, today announced that it has been named a winner in the Newsweek AI Impact Awards 2026 in the category of AI Customer Service, Best Outcomes - Customer Satisfaction.
The Newsweek AI Impact Awards celebrate organizations that are setting a new standard for the practical and responsible application of AI. Winners are recognized for developing technologies and strategies that enhance operations, solve complex challenges, and create meaningful business and societal impact.
“Artificial intelligence is rapidly redefining the way organizations operate, innovate, and compete,” said Newsweek Editor-in-Chief Jennifer H. Cunningham. “Crescendo’s recognition through the Newsweek AI Impact Awards reflects its thoughtful application of AI in customer experience and its forward-looking approach to improving how organizations support and engage customers.”
Crescendo joins an impressive group of honorees that include AWS, Intuit, Salesforce, and Zoom. The recognition is driven by its industry-first Multimodal AI technology that unifies voice, chat, text and image sharing into a single, uninterrupted customer conversation, reducing friction for customers while giving both human and AI agents full situational awareness in real time.
“Being named a Newsweek AI Impact Award winner is a proud moment, and it belongs to our entire team,” said Matt Price, CEO and co-founder of Crescendo. “We’ve always believed that CX should be judged by outcomes, not promises. This award validates that belief, and every person at Crescendo who helped deliver faster resolutions, stronger satisfaction, and measurable revenue impact for our customers played a part in earning it. I’m proud to see our work recognized.”
For more information about the Newsweek AI Impact Awards 2026, visit their official announcement.
Crescendo will showcase the AI-native approach behind this recognition at Crescendo Live San Francisco 2026 on May 21, where CX leaders and operators will share an operator-led look at what’s working in AI for CX today. Please register for Crescendo Live San Francisco 2026 to secure your spot.
About Crescendo
Crescendo is the only AI-Native Customer Experience solution built to run CX as one unified system. By combining autonomous AI with embedded CX expertise, performance continues to improve after launch. Founded in San Francisco in 2023, Crescendo powers 500+ AI deployments worldwide across retail, financial services, healthcare, technology, and consumer services.For more information, visit crescendo.ai.
About Newsweek AI Impact Awards
The Newsweek AI Impact Awards recognize organizations applying artificial intelligence to drive innovation, improve operations, solve complex challenges, and create measurable business or societal impact. The program highlights companies demonstrating practical, responsible, and forward-looking uses of AI across industries.
About Newsweek
Newsweek is the global digital news organization built around the iconic 93-year-old American magazine. Newsweek reaches 100 million people monthly with its thought-provoking news, opinions, images, graphics, and video delivered across a dozen print and digital platforms. Headquartered in New York City, Newsweek also publishes international editions in EMEA and Asia.
Media Contact
Sylvie Tongco
Crescendo
sylvie.tongco@crescendo.ai
Launchsquad for Crescendo
crescendo@launchsquad.com
